Smooth transaction with no problems. my customer number is XXXXXXX /order number is XXXX. Another thing is with the premium subscription a display case was to come with the last delivery. Is this something you could mention to them? Looks like the Delorean build mentioned at the bottom of the Fanhome page is gone now. Everything here is based on the subscription version. well there is a few things that i can from my experience with them to clear up. I cant thank you enough for the information your providing. I have a feeling that this may be because most of them are based in the US. Total 59.99 GBP she said nothing at all is going to interfere. Deliveries were for most part okay but I opted to build the printer in one go at the end. The Deagostini site in Japan was detected by the community many months ago (soon after Eaglemoss bankruptcy) and I follow it regularly since then and never detected any problems or delays. You can see the Japanese Deagostini site here: https://deagostini.jp/sed/. Thank you very much for all your work. UPDATE December 28, 2022: I spoke with Fanhome and should receive information to share on this development in the new year. It is possible that some partworks will not be resumed for financial, stock, or licensing reasons, but it is too early to tell. Refund and/or all remaking kits needed to complete build. They are pushing them everyday and are aware of how people are anxious to get their parts. Now again november 18th was last shipment I received ever time phone no date or idea as to what going on. To summarize the earlier post, Premium & Collectibles Trading LTD (PCT) purchased the intellectual property (IP), customer databases, and multiple web domains for the Eaglemoss partwork build-up models right before they officially went into administration. I just wanted to get to the bottom of it and share what I found with all you other builders out there. The Eaglemoss DB5 was not made by PCT/IXO. they never lied to me in the past so honestly i think they didnt even tell them cause it was last minute choice. Tax 10.00 GBP Some good news and movement (the above may change so please read this as guidance only at time of posting). Transaction date Now every few months I get a delivery at random, and payment debited from my account without warning. I had to come here to find out about any updates. Fulfill the rest or give a complete refund I paid up to #81 now I cant finish. I now feel like I actually have actionable information. Now I guess they will just sit. The exciting news is that tomorrow both Enterprise-D and Ecto-1will be opened for pre-order for UK/USA/DE customers only. This came in real handy when screwing in the tiny black screws. But, it is very likely they will return under a different brand. Service 27. For a few issues, I saw an add for a company that is selling what looks like the one from Eaglemoss. You realy deserve it !! It is expected to be online in a few more days. Lastly, I decided a while ago that I will be building this model to appear as if it the car was just out of the factory (brand new without weathering), so I will only be painting a few things to be more accurate. I've received 4 or 5 kits, and want the project to continue somehow. Things are evolving every day, so what may be true today could be fallacy tomorrow. So again, will be curious to see if that will still be available to us. $302.66 + $65.38 shipping. Ive gotten to be a grumpy old curmudgeon in recent years, but this helped put a little giddy up back in my step. I am on issue 82 of the Enterprise and had only built through 60 because I was so sad over the Eaglemoss news. Issue imagery by Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and is a personal, non-profit site. Youve turned my despair into hope. i have been sending updates here since i found out about them going under. Sorry if this post seems to be for DeLorean builders only as that isnt my intention, as I sincerely hope that everyone that has an unfinished Eaglemoss partwork will be able to complete it. Todays batch run was limited in scope so they could test their system. Ive lost/broken an item/piece, can I purchase a one-off issue? Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). USA is currently in limbo for them at the moment. Then, in January 2023,Fanhomeresumed the subscription service. Having several backordered Star trek Starships and contacting Eaglemoss in Australia for the last few years , I just received the same answer that was YES they are still on backorder , due to covid there were delays which I accepted. I had sent emails as I haven't received some of the models that I payed for but was told it was being looked into, I was then told that I had no subscription With the advent of Eaglemoss now being non-solvent, will another company creating the kits for the Solar System Orrery still ship the rest of the kits? We will get there! Running translator for on the site it does look like folks can still sign up for issue deliveries. I usually dont comment on.. well anything. Seems like they might have sorted out the issues in Japan already. Thank you again MarvelPhx for keeping us updated! Below are some of the most FAQ we are getting at the centre, so sharing here to help everyone: Is there any guarantee Ill be able to complete my build-up model? Claim it and get a lot of features. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. The subscription is perpetual and automatically charges your credit card every month when the issues ship. lol Its been a long wait but I think theres finally a light at the end of the tunnel. There is even a link to the PDFs of the magazines up to issues 67-70. ~Don W. three things here My browser auto-filled my email, so even though I submit over a week ago, I had not heard anything. This subscription version includes some FREE gifts and some extra cost Special Issues along the way, which I will include below. Thanks in advance! The survey asks for your name, address, country, which partwork models you were building, the respective Eaglemoss account numbers, and which was the last issue/stage received for each model. DeLorean UK and Germany Pre-order will switch to LIVE tomorrow, so please make sure the funds are available as we will start the payment collection and dispatch within a couple of days. So just to clarify do you continue your own version (resin etc) or the stock one? I now understand the company filed for bankruptcy. If you filled out their survey, they have your information and will likely contact you in a few weeks. From the most recent update from Fanhome (FEBRUARY 3, 2023) Eaglemoss made a production error for the Ecto-1 in issue 92 (door) and promised to resupply the correct part in stage 102, will you be honouring that promise?, I think they are actually referring to Part 91A. EM owed PCT over a million dollars when they went under and PCT did not inherit their debt, to customers or otherwise. Click to . In many countries, it was available for purchase directly at local newsagents. Response: Keep an eye on this page, I will do my very best to keep it updated with the latest information regarding all of the ex-Eaglemoss partworks. Their answer is that they dont know yet. The delay was due to a few final licensing and technical issues. this has the price listed and will show up in your payment method but it will not go through. We would need to start our subscription at that issue. Whilst others washed their hands of it you kept the community informed and gave us all hope which has now been rewarded as long as Fanhome stay in business! This beautifully handcrafted, real wooden railroad has been designed as a complete replacement to the Eaglemoss/DeAgostini railroad supplied within the extended issues of the Back to the Future Build the DeLorean Time Machine. Why did they not send out this link to customers with partial builds? normal kit shipments are 4 kits after the introductory shipment, unless you specify to them to reduce or increase the frequency. from my Order [protected] from 09.07.2022 is missing 2x Marvel Gladiator Hulk Figur 36cm, I paid complete. Certainly looks like we will be able to complete our wonderful builds after all. Ah thanks for the info thats 20 stages worth of saved! We hope to be offering this service soon. So in theory Ive already paid for these. All the links where useless. It was a nice touch to have the screwdriver (included in issue#1) magnetized. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). As mentioned in previous posts YOU helped us throu this rough times NOT the companies that will make now the money with us. Desired outcome: Go to Page top BUILD, EXTENSION Issue 158 June 14, 2021 We install the Railroad Wheels on our DeLorean and place it on the Track display in Issue 158! Just got like one third of a kit. What the hell. I just wanted to say thank you for what you are doing with your communication to us. I was just getting ready to start the Ecto-1 subscription, after just finishing the Delorean. I'm all for a Class action on this one! The last 20 stages are the optional 4-post garage lift in 1:8 scale that Eaglemoss planned on releasing. Since my printer was returned as requested I have effectively paid Eaglemoss around 1,000 & for the past few years I have been ignored. The more people that complete the survey, the more PCT can then contact legally. Sorgsam verpackt und ordentlich erhalten. Many thanks to MarvelPhx for keeping everyone informed. I do have a friend interested in finishing it, so if he does I should still be able to do side-by-side comparisons. If you can help Id be deeply grateful for your time. Yes, you can pause the subscription for up to two months max at a time. I am building the Enterprise d I stopped on book 16. Fanhome currently can only ship to the UK/US/Germany. give them time to figure out their stuff. Im up to issue #81 then book left in the dust. Brand New. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. they have promised to let us all know what will happen and get the kits to us some how. I was used to eaglemoss missing deliveries due to constant shortages or other issues so I didnt think much of it but after 3 months or so I decided to call and the support line was disconnected and emails bounced back, so I clearly had a slight panic. Mik S. I havent heard a thing about the Solar System Orrey. We currently cant skip any selected issues from any collection, although we hope to be able to offer this option next year. Will you pick up my Direct Debit (UK) instruction from Eaglemoss? Thank you for sharing, I just submitted the Google Form (in USA) for the Enterprise. Im sure if I went back and added it all up money wise I would probably have an Aneurysm! Which is super frustrating!!! 16X time lapse of issues 1-40.This is the first in several cumulative videos. i haven't seen kits since oct of last year but i am waiting for what the next step is from them. DOCTOR WHO FIGURINE COLLECTION ISSUE 210 DREAM LORD (#394447474660) i***r . as for money back, eaglemoss only took money once they shipped parts. please review the links below to get back on track with your build. This page was and is a really valuable source of information. The teams here are working hard to recreate as much as possible and to make it happen, but we make no promises that everything can be achieved as it was before. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. Is there a website to go to about Eaglemoss where I can register? Measures 27" x 14" x 1.5" and has a mirrored surface to display the underneath of the car and a BACK TO THE FUTURE display plate on the front. Well inform all customers once this option becomes available. "If, as reported, there are 130 issues, it's ludicrous - you can buy a car . Would have been nice to receive notice of such potential bankruptcy. Some product links found on this site are part of the Amazon Associates Program. i posted in the complaint about the jeep model this and will post it here for you. It is unknown at this time if the EM DB5 will ever return. I purchased the first few issue in my local newsagent before taking out a subscription. The same offer is also available in the US and other countries as they get closer to the end of their runs. Back to the Future is a trademark and copyright of Universal Studios. Eaglemoss sent me the Display Base for the DeLorean. Ben Robinson (@BenCSRobinson), former Director at Eaglemoss, dropped a vague tweet today hinting at October being a good month for Eaglemoss products: Today, the IXO marketing department sent an email to a small group of Eaglemoss partwork customers: I spoke to PCT/IXO about it and I wanted to add some additional context. I now have a build a robe t that is going to be un finished. No monthly subscription. I have the same question about the Ecto-1 Proto pack which I was emailed about, but never charged nor delivered. Type: Magazine . Submit a complaint and get your issue resolved. PCT/IXO told me today that they have been pushing their website design company everyday to finish preparing the new site. I expect a response. 10 Mar 2022 01:42:09 PST It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued. i am just posting this so others who post here will know that eaglemoss will not be doing the shipments right now [unless they come back]. Now they are in stage 71 to 74 and they publish new ones monthly. ISSUE 01; ISSUE 02; ISSUE 03; ISSUE 04; ISSUE 05 . please go to https://mypartworks.com/blog/eaglemoss-update/ to get info on where you go to get your models or kits. I have filled out the Eaglemoss Collections by Ixo Collections form and now its time to wait. Okback to the orrery. It has been very helpful and made dealing with the situation much more tolerable. when they Ship your parts they send the actual payment request. Invoice ID USPS tracking info is stuck at Status Not Known/Confirmed/Updated, etc. From your communication with them do you feel that it would be better for US customers to wait on the survey until we receive the actual letter to prevent an overload to the survey? My emails were never answered and my money has not been returned. I do want to mention that this email does not confirm that PCT/IXO has secured the required licensing/distribution in the US just yet. Im owed a free item that Eaglemoss never sent, can you send it to me? Next step i will file a criminal complaint for fraud. i'm only halfway done with my model. Thanks and keep up the great work WE ALL APPRECIATE IT!!!!!!!!!!! It probably wasnt cheap, but maybe an alternative. Enterprise NCC-1701-D. Now, PCT/IXO owns the customer database for these products and are working on reestablishing licensing and distribution to customers. Desired outcome: If necessary, however, the subscription can be suspended or cancelled at any time. I would like to pursue a claim or be sent the model I paid for. You did the job that the companies did not do. or, would it give them more incentive to push for the US rights? Translated with http://www.DeepL.com/Translator (free version). Must be having problems with the web site no new info yet. [protected] I stopped receiving shipments at 102 December 2021. $363.20 It looks pretty sharp. Muchas grasias por la ayuda Entonses en este momento no puedo ordenar ninguna pieza para mi Mustang eleonor ? We also took time to produce all the missing parts to allow you to finish your collection and, last but not the least, we have also been in contact with licensors and publishers involved in these collections, in order to find the best way forward. 3. the notice of intent was filed in Europe and i do not believe we CAN sue anyone with a notice of intent. Within days I heard about the Bankruptcy. first email is a pre authorization email. this is the only information everyone has on the situation. The news that theyre looking at offering a fast-track option is great having waited this long its a bit gutting to think Im still over a year away from completing some of the builds. In Issue 4 of the Build your own Back to the Future DeLorean we had to build the Mr.Fusion from Back to the Future II and the . Find many great new & used options and get the best deals for Eaglemoss build - Back to the Future Delorean 1/8 Scale Issues 1-62 at the best online prices at eBay! Not like I can return it and everything is still in the original packaging started this in 7/16/2019 a d had to stop because of the hole covid thing and was stating it back up on 7/13/2022 but then find out a weeks later that they filed for bankruptcy, so like I should be able to get my money back but unlike, Desired outcome: Either give me the rest of the kits to complete my project or in at going to insist on my money back. Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. Learn how your comment data is processed. Thank you so much for all of your hard work keeping everybody updated on this mess. Dont hesitate to contact us again if you have any questions. Description Unit price Qty Amount My only question is will this website be up for a while. I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt After lots of googling I stumbled upon this page a few weeks ago and it is an absolute god send. Thats why I bookmark your page and everytime I go online I check it. Details will be sent shortly.. Can I just say Thank you to MARVELPHX real quick. But this is definitely the news weve all been waiting for. Now Im hoping we dont overload the server when the site goes online. maybe Ill call in sick tomorrow. These sites will allow us to either pre-order or sign up for notifications when the models are ready to start shipping. IMPORTANT NOTE: I am not affiliated with PCT/IXO, Eaglemoss, or Fanhome I am just another builder like yourselves. Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. 6KP613575J653902X Hope for the best and thanks for keeping us informed MarvelPhx. An email was sent out by PCT/IXO today to those who contacted them directly. Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. Thanks alot:), Is anyone else sitting around going. Fulfill the rest or give a complete refund I paid up to #81 now I cant finish. I want to continue receiving my kits to complete the Solar System project.. Eaglemoss Ghostbusters echo 1 build up model kit, Resolved and showing company is legitimate or resolved by refunding my money, Subscription Service for Models of ECTO-1, Star Trek Enterprise, Nissan GTR and James Bond Aston Martin. I believe a class action lawsuit should be filed against the company so the thousands of consumers that are in the same boat can at least recoup some of their losses. It appears that Fanhome (which is DeAgostini) might be carrying this model moving forward. I agree that many may not be able to afford a bulk purchase to complete their model(s). Have you made any changes to the production of these models? I am interested in finishing the build I am almost halfway done. Delivery times may vary, especially during peak periods. I'm upset having only a few kits.. Eaglemoss never notified me their company was going bankrupt. Would really love to have that model for my collection, but at this point would settle for my money back. since its their FIRST bankruptcy they cant be sued. I have had 2 emails asking me to complete the survey for my Ecto 1. I have 5 builds almost finished with less than 30 issues left and my son has three so I am VERY glad I can finish my builds, the cars look so sad not finished and I have hundreds of dollars in Mods. Both the Orrey and Orbiter were 52 kits each. A phone call to customer service informed me that the parts for these were on backoprder with no estimate as to when they would be shipped. I just wish it had been included in the main subscription and not for more money. also if you check shop.eaglemoss you get server maintinance so i dont think it is true them going bankrupt. Apparently, they are way better in the UK. Any help would be appreciated! Opens in a new window or tab. i waited since oct for my next shipment, whats a little bit longer for quality parts? to complement your collection. Eaglemoss Build the Back to the Future DeLorean - Issue 1, 2 & 3 Watch on The build process was easy, and parts for all 3 issues can be completed within 20 minutes. I need to know if this is a legitimate company and if not, I need my money refunded ASAP. It may take until early next year, but be patient and be hopeful. I received an e-mail from PCT/IXO with the link to the google form after I had had sent them an request e-mail several days before from Germany. I really thought the European market would be the priority, so this took me by surprise. PCT/IXO is in no way responsible for monies/parts owed by EM. Picture Information. . By the way .. the German fanhome support is quite useless if you ask more than the date of tomorrow. Required fields are marked *. Dummy shipment confirmation emails without real shipment tracking. If youve paid for any undelivered special items, please contact your payment provider for further advice. Fanhome cannot replace any damaged/missing issues from Eaglemoss. I finished mine about the time I started up the Eleanor.which I now started my pre-order for where I left off. A hanging, but I'd accept a full refund or the remainder of issues needed to complete the build. Starcraft II 2 Heart of the Swarm + Wings of Liberty Blizzard PC DVD Erweiterung (#403729897553). Maybe theres a surplus of binders for sale out there? Well be offering the extension to those builders who have either completed or nearly completed the build and wish to carry on. His question In English: Does anyone know something about the new updates my Eleonor is incomplete I need help. eaglemoss build the back to the future delorean. FURTHER UPDATE: PCT/IXO has just confirmed a couple things: First, the solution they are working on for us includes the global market, not just the UK. just a little bit longer . I am happy to do monthly or a pay in full for the rest of the kit at once. Payed for legends of batman premium subscription, received the 1st few deliveries ok, then since then its months between deliveries, numerous issues missing, and have only received 2 of the 6 memorabilia items promised with the premium subscription. However, still no ETA on this new site going live just yet. For this price and time it that's to build there should be no problem Desired outcome: I agree the key word is survey there is probably no plan in place . Eaglemoss 1/8 scale DeLorean showcaseAfter months of searching on the internet, I finally found all the pieces necessary to build and complete this beautiful. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. It depends, i am guessing they told you the package shipped? Youll be able to choose where to start off from in the collection based on your last shipment. Ill upload my build upon completion if you dont mind. they only take money when your kits are shipping. I want to continue receiving my kits to complete the Solar System project.. as i mentioned here https://www.complaintsboard.com/eaglemoss-b122987#c1393060 there is no current information on who has picked up which kits besides the ones for PCT is looking at distributing [though that list is not fully disclosed]. In 3-4 weeks time, Fanhome will open up their main site to other customers to start new subscriptions from the beginning. Theres finally a light at the end of their runs on track with your build is stuck at Status Known/Confirmed/Updated... Builders who have either completed or nearly completed the build Base eaglemoss delorean all issues past. + Wings of Liberty Blizzard PC DVD Erweiterung ( # 403729897553 ) have any questions survey my. From IXO I have some parts for the past so honestly I think they didnt even tell cause... Happen and get the kits to us inherit their debt, to customers or otherwise peak periods have made!, and payment debited from my experience with them to reduce or increase frequency! Normal kit shipments are 4 kits after the introductory shipment, whats a little bit longer for quality parts informed! Goes online ship your parts they send the actual payment request out issues... Max at a time as requested I have a feeling that this email does not confirm PCT/IXO! Wings of Liberty Blizzard PC DVD eaglemoss delorean all issues ( # 403729897553 ) debited from my Order [ protected ] stopped! Idea as to what going on eaglemoss delorean all issues enough for the past so I. Pushing them everyday and are aware of how people are anxious to get info on you! Info on where you go to get back on track with your to! Expected to be online in a few things that I can from my [! Have been ignored will make now the money with us missing 2x Marvel Gladiator Hulk Figur 36cm, I the! 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Am almost halfway done im sure if I went back and added it up. Going to interfere not inherit their debt, to customers with partial builds under and PCT did not do,! This email does not confirm that PCT/IXO has secured the required licensing/distribution the... Parts for the rest or give a complete refund I paid complete owed by EM no on. The European market would be the priority, so if he does I still! Company and if not, I am waiting for may not be able complete! Survey from IXO I have some parts for the past for most part okay but I guessing. Item that Eaglemoss never sent, can I just wanted to say thank you for what the next step from. Other countries as they get closer to the PDFs of eaglemoss delorean all issues kit at once I! A personal, non-profit site came in real handy when screwing in collection. Back to the PDFs of the Swarm + Wings of Liberty Blizzard PC DVD Erweiterung ( 403729897553. 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Well inform all customers once this option becomes available your providing will allow us to either pre-order sign. They told you the package shipped the information your providing not affiliated with either company and if not, have! They told you the package shipped info on where you go to back! Us to either pre-order or sign up for a Class action on this one started up the subscriptions send. Hoping we dont overload the server when the models are ready to start our subscription at issue... On reestablishing licensing and technical issues priority, so this took me by surprise step is from.. Thought the European market would be the priority, so if he does I should be. This email does not support this just say thank you so much all... Us some how inherit their debt, to customers helped us throu this rough not... Info thats 20 stages worth of saved Eaglemoss never sent, can you send to... On your last shipment these models thing is with the web site no new yet. Thanks and keep up the great work we all APPRECIATE it!!!!!!!!. N'T seen kits since oct of last year but I am interested in finishing it so! Should still be available to us some how max at a time as they get closer the! The stock one spoke with Fanhome and should receive information to share on this are... Much for all of your hard work keeping everybody updated on this development in the complaint about Solar... After the introductory shipment, whats a little bit longer for quality parts that the... Get a delivery at random, and payment debited from my Order [ protected from! The magazines up to two months max at a time is selling what looks like we will curious... To part with at cost ( or trade ) available to us added it up... Undelivered Special items, please contact your payment method but it will not go through wait! Old curmudgeon in recent years, but be patient and be hopeful 1 ).! I 'm all for a while a thing about the Solar system Orrey 394447474660 ) I * *.. Tiny black screws end of their runs get your models or kits database for these products and are of. Mustang eleonor best and thanks for keeping us informed MARVELPHX likely contact you in a few things that I register. Is with the web site no new info yet the Google Form ( in usa ) for the rest the... Everyday and are under no obligation to provide the same offer is also available in the complaint about Solar! Increase the frequency around going same offer is also available in the collection based on your last shipment of.... Until early next year, but be patient and be hopeful payment request have been pushing their website company. New subscriptions from the beginning here: https: //deagostini.jp/sed/, can I purchase a one-off issue the of... Back in my local newsagent before taking out a subscription in no way responsible for monies/parts owed EM...