Printable step-by-step instructions (including resources). Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage. The objective of this Active Listening activity is to help group participants practise using The 3 Whys Active Listening technique. Talking is essentially a form of content delivery, and its not really communication unless we listen. Each participant will secretly decide on, and mime, the non-verbal cue that best expresses how they feel about their groups topic. One person can be the difficult customer and the other the customer service rep, then they can switch roles. With a little bit of respectful digging using the Active Listening technique called The 3 Whys, we can quickly uncover their internal/hidden core beliefs and values regarding that topic in order to better understand their external/public response. zThe exercise will only run for about five minutes. Very useful for my Communicare sessions. With nobody in particular starting first, they are asked to count from one to ten as a group, but each member can only say one number. Talk your way through that perfect weekend. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 . How did communication look with a longer or shorter chain? This is cognitive empathy, which is the goal of Active Listening. We do this by asking questions to draw out more information, to clarify, and to confirm our understanding of what they are saying. Imagine that time freezes for everyone but you for one day. They might be up to their ears in work, or their colleagues complaints might seem trivial. This is a small group Active Listening game for adults. Is there something specific that you like about them?, Person 2: Because they look after the working class., Person 1: Why do you feel like the other main political parties dont look after the working class?, Person 2: Because[and they opened up with some rather passionate views!]. Partly, it comes down to giving feedback that is constructive and in the receivers best interests, and these are fortunately skills that we can develop. The observer should see if the active listener is employing active listening techniques listed on the handout. During discussions, people say things that will evoke emotional responses in us. Reorganized information where required (e.g. Identifying what triggered each emotion can be rather insightful, especially if you often experience that reaction. How did you clarify what you were hearing? What are some things you want to accomplish before you die? When someone repeats or interrupts another group member, they start again from one. The objectives of this Active Listening exercise are to help you: It is torturously tempting to do the talking, or to let our minds drift off somewhere far away. Any number of co-workers can participate in this very simple mime game. Find someone willing to speak to you on a single topic of their choice for 4 minutes. Used with permission from Time To Grow Global. After fifteen minutes of discussion, the watchers and talkers switch circlesthose who were listening before now sit on the inner circle for a fifteen-minute conversation. Benefits: We dont need to look too far to find sources of workplace stress that might be impacting our colleagues. A time when I dealt with a difficult conflict well. A facial expression that conveys an emotion. This awareness will help you to harness emotions to your advantage when talking with people. Another approach to active listening is to give people practice through role-playing scenarios. It might unearth an awareness of implicit assumptions, bringing our conscious attention to the role these play in our judgments. In several sentences, the scenario outlines a situation where they are approached by a colleague with problems but might have other things on their plate. Instead, we retain our effectiveness, influence and self-determination by increasing our emotional intelligence. Role Play Scenario 3: Groups of students are working together to present their projects to . By empathizing, we not only build better relationships, but we show that we are available as key job resources social support for those around us to reduce the negative impacts of our job demands (Bakker & Demerouti, 2007). This technique is useful for quickly going deeper in discussions when you need to better understand why a person has expressed a view that is different from your own. Its extremely tempting to charge into a discussion with one thing on our mind - to make ourselves heard and understood. Objectives and step-by-step instructions for the game, exercise or activity. Popcorn Storytelling. Between them, they need to decide the plot of the comic, who will be carrying out which tasks, and what the frames will contain. After reading the scenario of their context (e.g. or, "What's the progress since our last catch-up?". Everyone knows the directions, and most people enjoy playing. [1]. Next, you will spend time reflecting on how listening first would benefit your relationship with that person. After the 3-minute vacation, the listener summarizes the key points of their conversation partners dream vacationas a holiday sales pitch. For example, happiness, sadness, anger, surprise, fear, disgust, indifference, boredom, nervousness, confusion, feeling of guilt. Storytelling is an engaging way to convey information; when its positive information, narratives are also highly effective means of motivating and inspiring others (Tomasulo & Pawelski, 2012). We each have unique experiences, competencies, and viewpoints, the way we collaborate inevitably decides whether we synergize or fall flat. Active listening activities are ideas that will promote the ability to pay attention to both verbal and nonverbal communication cues. The exercises in this worksheet can be done in groups of two to three. This is a solo Active Listening exercise. Write down a couple of those emotions. Save my name, email, and website in this browser for the next time I comment. Before doing the role play, make sure students understand they should use their English to resolve the situation rather than just shouting at each other. Instruct the role-player of the scenario to "get into" their role and not to just read their role to their partner. Briefly reflect on what did and didnt work. When we do this, listening can become a bit of an afterthought. Role play scenarios handout 89.2 kb - PDF Activity 1. Here are some possible discussion questions to ask: Here are some conversation topics that the participants will have a wide range of feelings and attitudes towards. We can look at Learys Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004). The group then needs to play the game with only the instructions from the speaker. For example, an Atheist, Bahai, Buddhist, Christian, Hindu, Jew, Muslim, Sikh. Active Listening Improv According to a recent study by HubSpot, 69% of buyers say a sales representative listening to their needs is the best way to make the sales experience positive. Give each group one of these topics, or use your own topics: Give each group a copy of this list. After everyone has attempted both roles, reassemble the group. That applies both to our language and the extent to which we empathize. zThe remaining team members sitting in the The participant asking the conversation starter and the 3 Why questions must not shift the focus of the discussion onto themselves. Development and validation of the active empathetic listening scale. In communicating expectations, needs, and more, it helps to clarify and create common ground. Follow-up question: Was it easier and/or faster to convey information between each other with the second drawing? Our non-verbal behavior and the way we speak is critical. Facilitator asks group what they could have done to listen well. Discuss anything else that impacted you both. How did you increase your understanding of your partners picture? With a broad and beautiful rainbow of ways to communicate, then, how do we know whats considered a skill? They are responsible for passing the information on to the rest of their team. The key to adequately understanding our discussion partners total message (the literal content and their underlying feelings) is to ask targeted Active Listening questions about both the content and the non-verbal cues that were observing. One by one for each emotion, imagine yourself back in the discussion when that emotion surfaced. become more comfortable conversing with people who disagree with your beliefs. It enables us to determine which information is important to share with them, and how best to frame that information so that they understand where were coming from. An animated or subdued gesture that conveys an emotion. Marker pens, Introduce the exercise by telling participants that communication is vital to effective nonviolent activism in general. In the book mentioned below, there are also hand-outs, but you can prepare your own for this activity. This large group exercise works best when you already have a topic for discussion. The studies on average say we spend 70-80% of our waking hours in some form of communication. What could we do to better understand non-verbal cues that we observe? Afterward, trigger some discussion about the way they communicated; some example questions include: This exercise was adapted from 104 Activities that build (Amazon). What are some key things to be aware of when we give or listen to instructions? In a distraction-free place you will reflect on some of the strong emotions that you have experienced during a couple of past discussions. Make it extra-hard if you like, by instructing them not to look at one anothers creative progress as they draw, either. Give Participant 2 a blank sheet of paper and a pen for drawing. Put the shapes at different positions and angles. In what ways might your drawing have turned out differently if you could have communicated with your partner? Note: Cognitive empathy is different from emotional empathy, which is the ability to share (experience) another persons emotions - this is what most people think of when they hear the term empathy. Thats provocative. Finish this Active Listening exercise by discussing the following: Your volunteer can use one of these conversation starters if they can't think up their own topic. This imagination-based exercise will help reinforce the behaviour of entering every conversation with the objective of listening first, rather than being the first to do the speaking. Facilitators move around and observe participants skills. The purpose of this Active Listening skills game is to practice the skill of asking questions to seek initial information about the picture, listening to the answers, clarifying their understanding, and seeking further information. Any message a person tries to get across usually has two components: the content of the message and the feeling or attitude underlying this content. [2] That is, it's not what they say. . How did this influence your learnings, rather than providing your own input? Follow-up question: What kinds of clarifying questions did you ask? Poor listening results in misunderstandings. Rogers, C. R., & Farson, R. E. (1957). However, this is an opportunity to learn more about our discussion partner and their differing perspective. help heighten participants awareness to non-verbal cues that convey vital information. Nikolova, N., Clegg, S., Fox, S., Bjrkeng, K., & Pitsis, T. (2013). From time to time we'll tell you about paid listening resources that we believe will be helpful to your listening journey, but will never spam you. This game is fun for all ages. And lets make listening fashionable. A., & Horgan, T. G. (2013). E: Empathize - Having empathy in business pays off in all relationshipspractice understanding and compassion when listening to your customer's grievances. For example, You sound [. Debrief with a chat about the communication that went on. Find a place free of distractions and sit down with a notepad and pen. At the individual level, we can make conscious use of this EQ skill to gauge how others are feeling. How effective was this technique? Typically, we dont freely share our internal beliefs with others. By the time it reaches Hassan, who is Person 5, for instance, it might be A grey elephant with tattered ears.. Follow-up question: What benefits did you get from it? This Active Listening game for adults is adapted from the communication skills game called You Dont Say in the article titled 39 Communication Games and Activities for Kids, Teens, and Students by Kelly Miller. Help heighten participants awareness to non-verbal cues that we observe, R. E. ( )... 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More comfortable conversing with people, T. ( 2013 ) from it can be in.
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