View our online Press Pack. When does my Virgin Media contract end? If you've checked and you're out of contract the world is your oyster. The saving was even more impressive for people who have a combined broadband and TV package - 90 a year, on average, which is a discount of around 6%. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Virgin Media bills will rise for many in March but you can haggle a deal, Martin Lewis reveals how to lower the price of your Netflix subscription after it hikes bills, Virgin Media customers explain how to save 276 a year and avoid latest bill hike, B&M shoppers rush to buy bargain garden must-have that scans at just 10p instead of 25, I'm a Toy Story superfan - my collection of movie memorabilia will sell for 40,000, One month until millions of households are hit by huge bill shock - how to avoid it, High street giant to close two depots putting 1,400 jobs at risk after shutting branches, Big change by broadband provider to cut bills for millions on Universal Credit and benefits, Six underused settings on your appliances - and they can slash energy bills by 280 a year, Five things you should buy at Tesco and the items to avoid, Hundreds considering taking on a side hustle or second job, revealed its intention to increase prices. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. You can view our cookie policy here. Their speed ranges from 63Mbps to 67Mbp. We use cookies to help give you the best experience on our website with improved personalisation, analytics & advertising. Youve got the means to say something like this: Ive been a loyal Sky/Virgin Media customer for 5 years! This sends a few signals. So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. Shop around people! He said that providers have to tell you the best deals available for renewals, but this doesn't include the promotional deals offered elsewhere to new customers. First of all, make sure youve given it at least a week and ideally longer to see if you can pick up one of those magic post-cancellation calls from Sky or Virgin Media. Uswitch Limited is a credit broker, not a lender, for consumer credit products.Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. Theyll then run through a summary of what youve just told them and ask if theyve got that right and you want to continue. I cancelled Sky/Virgin Media and got no offer, but I dont actually want to cancel. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Ultimate Volt Bundle. Virgin Media page with all their available and active vouchers. Don't just accept the automated discounts - haggle for a better deal. Some of them will have an increase of almost 50 per month. Its very likely you will get something. . That's a huge increase in your monthly outgoings once your contract ends. He said his bill was going to rise to 58 a month for broadband, basic TV and phone. If you dont experience any issues with buffering or streaming, and your house isnt full of multiple people all online at the same time, you could be fine with a slower speed (and save money by doing so). Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. You are likely to speak to a different person, who may be better at understanding your requirements or able to offer you a different deal, f youre still not happy, your best option might be to switch to another provider. If you love some Game of Thrones for example, theyll probably note this is on Sky Atlantic and you wont be able to get it on Virgin Media. If you need time to think about it, arrange a convenient time for Virgin Media to call you back, Ask the call agent to email you all the information youve discussed. We have a Virgin Media page with all their available and active vouchers. Sometimes it works, but most of the time it doesn't. Search the deals. Learn how to find a cheaper or faster tariff (or both!) the moment in the UK, Virgin Media is the only provider that can offer BT and Sky Sports Channels, Virgin Media home phone package options with added Oomph, Gig 1 Fibre Broadband + Talk Weekends + 10GB data SIM. So 2023 is the final year that you can cancel your existing Virgin Media deal for free if you're affected by a price rise. Virgin Media is the only broadband provider that has its own fibre broadband network. I pay 25 per month for 200mb broadband only. In my last article on how I saved 2,500 in a year, I highlighted that after doing a TV audit I had cancelled Sky, and saved quite a bit by doing so. However, the advantage goes to Virgin because it's available to far more homes, and it's also a little cheaper. Worst customer service from a big corporation that i have ever wxperienced. You may still get lucky with pushing things further, but this is usually an end point in your ability to haggle with Sky or Virgin without at least starting the cancellation process. One commenter warned: "That automatic discount is a pittance. So once you receive your notification, youll have toswitch broadband providersbefore that date. At the time of writing, you cant get Amazon Prime Video on Virgin Media. Most of this experience is based on Sky, as theyve who Ive negotiated with recently whereas its been quite a few years since my last tangle with Virgin Media.. At the end of this guide, you should have the confidence to haggle with Virgin Media or Sky! For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. Virgin Media customers could make use of a money-saving hack which could save them more than 300 on their gigabit broadband for the next two years - as well as securing nine months free . Which Virgin Media customers are affected? If youre doing this, ask when an offer is valid until and ask them to note in their call system what you have been offered.). Frequently asked questions, helpful hints or want to ask us something? Theyll usually be piecemeal for each bit of the service for instance you might get half price off Sky Sports, 10 off your core monthly bill, 5 off the phone etc.. Is it worth getting a Cable TV deal with Virgin Media? Im going to have to switch with that difference unless we can do something Winner: Virgin Media. 9 tips to haggle with Virgin Media! Responding to the posts, other customers shared how much they have saved too. Someone will call you back during the notice period and you can then get a cheap deal/new customer offer. Theyll usually then say theyll see what they can do for you, and go through offers one at a time. It depends on what you are looking for. CathyKelly totally agrree. If you plan ahead, you can have your new provider up and running with minimal disruption. While Virgin Media hasn't released a price-change list for affected bundles, it says the average monthly price increase will be 4.70 - or 56.40 a year. If you're looking for a SIM-only deal, Virgin Mobile is a great choice. Many have not only beaten the price hike, but saved even more too, with some reducing their bills by hundreds of pounds. This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. [deleted] 2 yr. ago. In fact, wed recommend you didnt! Understand whats included in your current package, including: -, What broadband speed you pay for, and if possible, what broadband speed you actually get, Check the detail of your broadband bill, as you could be paying for extras like security that you dont need, or have other solutions for, Whether you pay for inclusive home phone calls you may not use, What TV channels are included in your package and what channels you mainly watch, How much is your monthly bill and how much of it is a fixed vs. variable cost (e.g. See what internet speeds are available and compare prices for any postcode in the UK. If you're on Universal Credit or receiving government financial support, these broadband providers offer social tariffs to ease the pressure on your bills. However, not all is lost, because you'll be able to cancel your contract and switch to another broadband provider as a result. 1. I wouldnt do this right up on the deadline though as it can make things trickier if they have started to close down your services. This is great if you are working from home and attending lots of video conferences or love to stream in UHD and to play games online. Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. How to save on Virgin Media? More than 2.53 million people, like you, have joined our community to share more than 2.71 million verified deals, leading to over 44.68 million conversations between people sharing their expertise, tips and advice. When the agent asks what your call is about, explain how: -. You may also need to return your Virgin Media Kit. Some customers have reported that Virgin Media engineers were not careful during the installation. At the time of writing, the cheapest way to get Virgin Media is by signing-up for the M100 Fibre Broadband + Talk Weekends, with a speed of 108Mbps and weekend calls included. Data rollover: Virgin Mobile offer a good scheme. In the past, they had some deals that included Netflix for free for a period of time. But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. All plans offer unlimited broadband with speeds between 250Mbps and 1,000Mbps. In our guide on how to save money with Sky and BT. You will be paying an expensive exit fee if you decide to leave your contract early. Cancelling Virgin Media if you're out of contract. Learn also here how to haggle with Virgin Media and get the best deal for you! If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. It tells the person were negotiating with were serious because we have hard information. Adding to your positive energy, make sure you pick the best phrases when communicating with them. Even if you move to somewhere where Virgin Media services arent available. Volt bundles . If you search your postcode on a broadband comparison website, you can then filter by providers to get a good idea of what products are available. So whichever provider youre with, go to their rivals website. I can only say that my experience with Skys customer services was always very positive and theyre by and large a very cheery bunch, even when youre calling to cancel. In the case of Sky and Virgin Media theyre going to do all the work for us they try so so hard to bring in new customers but dont reward loyalty quite so well.. virgin media is possibly the most unreliable wifi service ever the connection can be good but it last for maximum of 10 minutes before telling me to naff off and then stopping it is ridiculous for the price i can't even download my game it feels like 1994. Before calling your provider you should check the best deals out there from all providers and ask them to match the best one. those on a rolling monthly deal) will see their deal increase in price on March 1. You will be able to access many applications such as BBC iPlayer, Youtube, Amazon Prime Video and Netflix. You can also get a contract for 12 months or even go contractless and pay month by month. Reaffirm youre sorry, but you just want to go. Decide if you are willing to accept an upgraded package for the same price. If you have time and energy, try to negotiate for a little longer and see if you can get something more! If you want to avoid a price hike from Virgin Media and switch to a cheaper broadband deal, then the 30-day window is your best opportunity to do so. Ive had a look and we could do x for the services you have now. And if you want more, its Big Sport deal adds Sky's Sports channels into the mix. It allows any number of connections and provides very impressive speeds. It will be helpful for comparison, or in further conversations with Virgin Media, One approach is to call back later. Package upgrade . Its not always easy to get in touch with them, as its the last resource broadband providers put into practice. Broadband, mobiles, banking, insurance and energy utility comparison. Or in further conversations with Virgin Media is the only broadband provider that has its own fibre network! 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